Sign in and two-factor sign-in

Zolensa protects participants' videos with a password and, for owners, a 6-digit code from an authenticator app. This article shows how to sign in, set up two-factor sign-in and get back in if something goes wrong.

Sign in

1. Go to app.zolensa.com.
2. Enter your Work email and Password.
3. Click Continue.
4. If two-factor sign-in is on for your account, open your authenticator app and type the 6-digit code for Zolensa into 6-digit code.
5. Click Verify and sign in.

Use the newest code your app shows. Each code works only once.

Who must use two-factor sign-in

Workspace owners must use two-factor sign-in. The first time an owner signs in, Zolensa asks them to set it up before they can continue. Other team members are asked for a code only when two-factor sign-in is on for their account.

If two-factor sign-in is off for you, Home shows "Two-factor sign-in is off." Click Set up two-factor sign-in to turn it on. It protects participants' videos and takes about a minute.

Set up two-factor sign-in

Owners see Protect your account the first time they sign in. Other team members open it with Set up two-factor sign-in on Home.

When you see Protect your account:

1. Install an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password.
2. Scan the QR code on the page with the app. If you cannot scan it, type the key shown under Can't scan? Enter this key in the app into the app instead.
3. Type the 6-digit code the app shows for Zolensa.
4. Click Turn on and sign in.

From now on, you are asked for a code each time you sign in.

Note: You have about 10 minutes between entering your password and entering the code. If you wait longer, sign in again.

Too many attempts

To stop people guessing, Zolensa pauses sign-in after 5 wrong passwords, or 5 wrong codes, within 15 minutes. Wait 15 minutes and try again.

If a code does not work, check that the time on your phone is set automatically, then try the newest code.

Forgot your password

1. On the sign-in page, click Forgot your password?
2. Enter your Work email and click Send the reset link.
3. Open the email and click the link. It works for 1 hour.
4. Type a new password of at least 12 characters, type it again, and click Save the new password.
5. Sign in with the new password.

For your security, the page says the same thing whether or not an account exists for that email.

Lost your phone

If you can no longer get codes, write to Zolensa support at support@astrizon.com from your work email. Once support has reset two-factor sign-in for your account, you set it up again with a new QR code the next time you sign in.

Change your password

1. Click your name at the bottom of the menu.
2. Click Change password.
3. Enter your Current password, then the New password twice. It needs at least 12 characters and must be different from your current one.
4. Click Save new password.

Sign out

Click your name at the bottom of the menu, then Sign out.

Joining a team

If a colleague invited you, open the link in their email to create your account. See Invite your team.