Plans and billing

Zolensa has monthly plans priced by the number of active participants. Every plan includes unlimited studies, team members and storage. Owners manage the plan under Settings, Billing.

The plans

• Starter: up to 25 active participants, $109 a month.
• Team: up to 100 active participants, $299 a month.
• Agency: up to 250 active participants, $629 a month.
• Custom: more participants, several workspaces or your own terms. Click Talk to us and the Zolensa team contacts you.

Prices are in US dollars, without VAT and other taxes.

What counts as an active participant

An active participant is a real participant who is invited or taking part, in a study that is not closed. So these do not count:

• test participants
• participants who are added but not invited yet
• participants who left the study
• participants in closed studies

The Your plan box shows how many active participants you have, out of your plan's limit. When you invite more than your plan includes, Zolensa stops and tells you. Choose a bigger plan, or close a finished study to free its places.

Choose a plan

How you choose depends on whether online card payment is switched on for your workspace.

With card payment:

1. Go to Settings, Billing.
2. Click Choose on a plan, for example Choose Team.
3. Pay by card on the Stripe checkout page. You can add your VAT number there.

When you come back to Zolensa, the page says your plan is active and the receipt is on its way by email. If the payment is still being confirmed, the page updates within a minute.

Without card payment, each plan has a Request button, for example Request Team. Click it and the Zolensa team contacts you by email to set up the plan and send the invoice. Your trial keeps running in the meantime.

Change or cancel your plan

When you pay by card:

• Click Switch to on another plan. The change takes effect now. The difference is added to, or taken off, your next invoice. You cannot switch to a plan smaller than your number of active participants.
• Click Manage billing to change your card, see invoices, add a VAT number, or cancel. A cancelled plan runs until the end of the period you paid for.

When the Zolensa team invoices you, click Ask to change to on another plan.

When a payment fails

Your workspace keeps working. A bar at the top of every page asks you to update your card. Use Manage billing to do this.

When a trial or plan ends

When your free trial ends, your plan ends, or the Zolensa team pauses your workspace:

• Everything stays in your workspace. You can still sign in, view and export it.
• You cannot start new studies, add participants or send invitations.
• You cannot take a study live, resume it or reopen it.

A bar at the top of every page explains why. To continue, choose a plan. If your workspace was paused, contact Zolensa support.

See Start your free trial for what the trial includes.

Billing activity

The Recent billing activity box at the bottom of the page lists recent changes, such as plan requests, payments and plan changes.